Robotic Process Automation: What is RPA and How Does it Work?

IT Trends
By ITC Oracle Educator
November 29, 2018

robotic-automation-process

Even though Robotic Process Automation (RPA) has been there for some time now, adoption levels have been growing thanks to newer software platforms and services being delivered. In this blog we take a quick look on what RPA is, principal use cases and why it matters.

What is RPA?

According to CIO, "RPA is an application of technology, governed by business logic and structured inputs, aimed at automating business processes. Using RPA tools, a company can configure software, or a “robot,” to capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems."

This of course brings significant benefits for companies who can drive greater efficiencies, increase speed in processes, eliminate errors, avoid adding headcount to their departments and allow business users to dedicate more time to other higher-value activities.

Types of RPA

Although in general they are all known as RPA, there are three main types that are selected depending on the processes or tasks that the organization wants the robots to do. There are "probots" for the processing of information and data, "knowbots" for the collection and storage of data and "chatbots" that act as virtual agents to answer customer queries in real time.

Benefits of RPA

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Of course, this provides significant benefits for companies that can drive greater efficiency, increase process speed, eliminate errors, avoid adding personnel to their departments and allow commercial users to spend more time on other, higher value activities.

According to research conducted by Everest Group Research, these are some of the factors that have driven the adoption of RPA technologies:
  • Improve the customer experience, interrupt the competition and the growth of the first line
  • Laying the foundations for a broader digital transformation agenda
  • Increase in efficiency and operational quality.
  • Increase employee productivity and improve the experience.
  • Improve governance and compliance
  • Cost savings 

Typical activities replaced by RPA

Use cases for RPA have expanded into many functional areas. As mentioned by Gartner, here's some of the common activities where RPA it's being applied:

  • Accessing web/other enterprise applications
  • Collecting statistics data from various applications
  • Connecting to system APIs
  • Copying and pasting
  • Extracting structured data from documents
  • Filling in forms
  • Following if/then decisions/rules
  • Making calculations
  • Moving files and folders
  • Opening E-mail and attachments
  • Reading and writing to databases
  • Scraping data from the web

Get in Touch

Or check other RPA blogs here:

RPA technologyIntegrating Applications using RPA technology

Robotic Process built with UiPathAccess Oracle Applications data from a Robotic Process built with UiPath

UiPath Enterprise Framework processUiPath Enterprise Framework process

Automating your Little Daily Tasks with RPAAutomating your Little Daily Tasks with RPA

Adjustments required before a process can be automatedAdjustments required before a process can be automated

 

 

Written by ITC Oracle Educator

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